Welcome to Help and Support
This section provides quick and easy access to the different types of support available throughout your learning journey. Academic Support offers guidance on assignments, writing, research, and study skills. Technical Support helps with login issues, course access, technical problems, and accessibility-related needs. Student Support provides non-academic assistance, including learning and disability supports, counselling, and help with general queries. You’ll also find a FAQ section with quick answers to common questions about your course. Whether you need help with your studies, personal support, or technical assistance, the appropriate team is here to support you.
BROWSE BY CATEGORY
Academic Support
This section outlines the academic support available to guide your progress throughout the programme. You can access guidance on assignments, academic writing, research, and effective study strategies at every stage.
Technical Support
This section outlines the technical support available to ensure a smooth and accessible online learning experience. Support is available for accessing your course, using learning platforms, and resolving technical issues.
Student Support
This section outlines the student support available for the non-academic aspects of your experience. Whether you have a question, need guidance, or are unsure where to go for help, the student support team is here to assist and direct you to the appropriate service.
Frequently Asked Questions
We know that questions can arise as you progress through your studies. This section provides answers to common queries about your course, support services, and the online learning platform.
We recommend checking this page first, as you may find a quick answer to your question. If you need further assistance, the academic, student, or technical support teams will be happy to help.
How do I get help with assignments or academic writing?
You can access a range of academic supports, including writing resources, study skills guidance, and referencing guides, through the library. You can also contact your lecturer or the Programme Director for specific queries.
What should I do if I can’t log in or access my course?
If you experience login or access issues, please contact technical support by email or phone for assistance.
Who can help if I have technical problems during the course?
The technical support team can help with platform issues, Zoom access, browser settings, accessibility tools, and more. You can contact them directly if you need help.
Who do I contact if I have a general question about my course?
For general or administrative queries, you can contact the student support team, who will assist you or direct you to the appropriate person.
What support is available if I need additional learning or wellbeing support?
The student support team can provide guidance on learning supports, reasonable accommodations, and connect you with relevant wellbeing or counselling services if needed.